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Please use the form below to get in touch with us. 

We try to reply within 24hrs but we’re a small, busy team dedicated to speeding up Bitcoin transactions so please bear with us.

Please also check the FAQ below before contacting us – many common problems are answered there.

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Frequently Asked Questions (FAQ)

It is not possible to provide an estimate of how long any transaction will take to be confirmed. This is because there are many variables which we don’t control; such as the size of the mempool, mining pool hashrates and block difficulty. In any case, the fee you payed us is guaranteed and if we’re not successful within 24 hours, you can request a refund using the form on this page.

When you send bitcoin, your wallet or other application broadcasts the transaction to the blockchain and you normally have to wait for some time before your transaction is ‘confirmed’ by a miner. Before this happens however, your transaction is added to a queue where miners can select the transaction that will be added to the next block they mine. This queue is called the mempool. If you used a low fee when sending your transaction, you will have to wait longer because your transaction is less profitable to mine than others.

If you’re in no hurry, then this can be ok if you don’t mind waiting. However in some cases, you may find you are waiting for longer than you’d hoped’. When this happens, BTC Nitro can help by adding it to our partner mining pools for a fee.

The simple answer here is that your transaction isn’t on the blockchain. This could be because when you sent a transaction and your computer/wallet/application didn’t have internet access or, there was some application error that caused the transaction to be sent in the wrong way. When a properly functioning wallet with access to the blockchain sends a transaction, it will appear in the blockchain mempool within a few seconds. Until it appears on the mempool, there is nothing you can do to accelerate your transaction.

Sometimes, no miner will select your transaction from the mempool (especially when average fees are high and the blockchain is busy). This could happen for example if you sent your transaction with zero miner fee. Eventually, the transaction will timeout, will be dropped from the blockchain and your bitcoin will be returned to the senders wallet. This can take between 2 and 4 weeks – and we’re not able to speed up that process because we don’t own the blockchain!

Yes! If your transaction in awaiting confirmation, our Premium service can add your TXID to the next block being mined by our network partners.

Our Premium service costs $25 per transaction and comes with a 24hr money-back guarantee.

BTC Nitro Premium comes with a guarantee that we can get your transaction confirmed within 24 hours or we’ll refund the $25 fee.

Not today. Right now we’re solely focussed on Bitcoin transactions.

Currently we are not placing adverts on the website and this project is self funded by a few individuals that want to help out the blockchain community.